Refund policy

Last updated: November 13, 2026

Thank you for shopping with Aqualé. We want you to feel confident in your purchase. If you're not completely satisfied with your order, we're here to help.

Please review our return, refund, and cancellation policy below.

30-Day Return Policy

We accept returns within 30 days of delivery.

To be eligible for a return, your item must meet the following conditions:

The product must be unused, undamaged, and in the same condition in which you received it.
The product must be returned in its original packaging, including all accessories and components.
You must provide a receipt, order confirmation, or other proof of purchase.

To request a return, please contact our customer support team at info@myaquale.com within 30 days of receiving your order.

Once your return request has been reviewed, we'll provide instructions on how and where to send your package.

Please do not send your purchase back to the manufacturer or original shipping address without contacting us first.

Order Cancellations

We understand that sometimes plans change.

Orders may be cancelled for a full refund as long as they have not entered production or been shipped.

If your cancellation request is approved, you will receive a full refund to your original payment method.

Once your order has been shipped, we can no longer cancel it. However, you may still request a return in accordance with our 30-day return policy.

To request a cancellation, please contact us as soon as possible at info@myaquale.com.

Return Shipping Costs

Customers are responsible for the shipping costs associated with returning an item, unless the product is defective, incorrect, or applicable law requires otherwise.

Original shipping charges may be non-refundable, except where required by applicable law.

We do not charge any restocking fees.

We recommend using a trackable shipping service when returning your order, as this helps ensure your package can be located if a delivery issue occurs.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@myaquale.com as soon as possible.

To help us resolve the issue, please include:

Your order number
A brief description of the problem
Clear photographs of the product and packaging, if applicable

Our team will review your request and work with you to arrange an appropriate solution, which may include a replacement or refund.

Your rights under applicable consumer protection laws remain unaffected.

Refunds

Once we receive and inspect your returned item, we'll send you an email confirming that your return has been received.

We'll then notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.

Any refunds required by applicable consumer protection laws will be processed within the legally required timeframe.

Late or Missing Refunds

If your refund has been approved but you haven't received it yet, we recommend taking the following steps:

Check your bank account or original payment method again.
Contact your credit card provider, as refunds may take additional time to appear.
Contact your bank to confirm whether the refund is still being processed.

If you've completed these steps and still haven't received your refund, please contact us at info@myaquale.com and we'll be happy to assist you.

Complimentary Gifts

At Aqualé, we want you to enjoy the full value of your purchase.

If your order includes complimentary bonuses or free gifts, you may keep them even if you decide to return the product for a refund.

You are not required to return any of the gifts, and their value will not be deducted from your refund.

Return Address

To obtain the correct return address and instructions, please contact our customer support team before sending any items back.

Email: info@myaquale.com

Returns sent without prior instructions may experience processing delays.

Questions?

If you have any questions regarding returns, refunds, cancellations, or your order, our team is happy to help.