Shipping policy
Last updated: November 13, 2026
Thank you for shopping with Aqualé. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Shipping Methods & Delivery Times
We offer Standard and Priority Shipping to the following destinations:
United States, United Kingdom, Australia and New Zealand
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Standard Shipping (12–16 days): FREE
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Priority Shipping (4–12 days): $2.99
Canada
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Standard Shipping (10–16 days): FREE
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Priority Shipping (4–10 days): $2.99
Please note: All delivery times are estimates, not guarantees, and begin once your order has been shipped. Delivery times may vary depending on your location, the fulfillment center used, customs processing, carrier delays, weather conditions, and other circumstances outside our control.
The estimated delivery times listed above do not include the additional 1–2 business days required for order processing.
Order Processing
Orders are processed within 1–2 business days after your order is placed, excluding weekends and holidays.
Orders placed after noon or on weekends and holidays may begin processing the next business day.
You'll receive a shipping confirmation email with tracking information as soon as your order ships.
Shipping Costs
We offer FREE Standard Shipping on all orders to the destinations listed above.
Customers can also upgrade to Priority Shipping for a flat fee of $2.99.
All applicable shipping charges will be displayed at checkout before you complete your purchase.
Customs, Duties & Import Taxes
We aim to provide a smooth international shipping experience.
Import duties, taxes, customs charges, or carrier handling fees may apply depending on your destination country and the shipping method used.
Where duties and taxes are included or prepaid, this will be reflected in your order or checkout information.
If duties and taxes are not prepaid, additional charges may be collected by local customs authorities or delivery carriers.
Customs processing may occasionally cause delivery delays beyond our estimated shipping times.
Order Tracking
Once your order ships, we'll send you a confirmation email containing your tracking number and tracking link, where available.
Please note that tracking information may take some time to update after your shipping confirmation is sent.
If you need assistance tracking your package, contact us at info@myaquale.com and we'll be happy to help.
Shipping Destinations
We currently offer shipping to:
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United States
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United Kingdom
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Australia
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New Zealand
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Canada
Shipping availability and delivery options are confirmed at checkout.
Delivery
Depending on your location, most orders will be delivered by your local postal service or a designated delivery carrier.
If you are not home when delivery is attempted, the carrier may leave a notification with instructions on how to arrange redelivery or collect your package.
We recommend providing a secure and accessible delivery address to help ensure successful delivery.
Address Accuracy
Please double-check your shipping address before completing your purchase.
If you notice an error, contact us as soon as possible at info@myaquale.com.
We will do our best to update your shipping information before your order is dispatched. However, once your order has shipped, address changes may no longer be possible.
Failed Delivery
If a package cannot be delivered due to an incorrect or incomplete shipping address, failure to collect the package, or refusal of delivery, it may be returned to the sender.
Where permitted by applicable law, additional shipping or return costs resulting from circumstances attributable to the customer may be deducted from any applicable refund.
Lost, Damaged, or Delayed Packages
Although we work to ensure that every order arrives safely and on time, unexpected shipping issues can occasionally occur.
If your order is lost, damaged, or delayed beyond the estimated delivery window, please contact us at info@myaquale.com.
Our team will help investigate the issue with the shipping carrier and work toward an appropriate resolution.
Items Marked as Delivered but Not Received
If your tracking information indicates that your package has been delivered but you haven't received it, we recommend checking around your delivery location and contacting your local carrier.
If you still cannot locate your package, please contact us at info@myaquale.com so we can investigate the delivery status and determine the appropriate next steps.
Any applicable consumer rights remain unaffected.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible.
We may be able to accommodate changes or cancellations before your order ships. However, once your order is in transit, modifications may no longer be possible.
Any applicable refunds will be processed promptly to the original payment method where possible, in accordance with our Refund Policy and applicable consumer protection laws.
Questions?
If you have any questions about shipping, tracking, delivery, or your order, we're here to help.
Email: info@myaquale.com
Website: www.myaquale.com